Returns

BTI Group strives to delight its customers with high value products and exceptional customer service. We leave no stone unturned in an endeavor to satisfy our customers but in spite of our best efforts some errors might happen. In case you are not satisfied with a product; receive a faulty product or something you did not order, we will accept the return and replace the order.

We also offer refund if the product has a major failure. However, we are not liable to accept a return simply if you change your mind. At the same time our store managers may, solely at their discretion, decide to offer an exchange if you are not happy with our product. Customers are requested to return the product in its original new condition along with a proof of purchase. Enlisted below are our terms of return and exchange:

Terms of Return:

• Customers are entitled to return any item and get a refund provided the return request is initiated within 28 days of receiving the original order.
• For returns of items marked with A+ sign next to the product name like underwear, swimwear etc, the customers are requested to retain the original wrapping for hygiene reasons.
• All goods will be inspected on return before the refund request is processed. In the event where an item is returned in an unsuitable condition, we will send it back to you.
• The refund amount will be the price at which you purchased the item, which includes the sales item as well. In case you want a refund for an item that cannot be returned for any reason than to provide a refund or not will be at our discretion.
• It will be the responsibility of the customers to ensure that the returned products reach our warehouse safely. We request the customers to pack the goods properly so that they are not damaged on the way.
• We do not take responsibility for items returned to us by mistake.
• We try to make the return process as smooth and convenient as possible for the customers. Therefore, we do not demand that the orders are returned in the original box or bag as long as you pack them securely. We do request the customers to include tags and any special packaging for example the goalkeeper gloves should be returned in the glove wallet from which they were dispatched in.

Terms of Exchange:

• Customers can also exchange their initial order as long as the new item has the same product code as the original product you ordered. Additionally, the price of the new item must be the same as the price at which you bought the original product. The exchange request should also be initiated within 28 days of receiving the order.
• The replacement order will be shipped to the default delivery address mentioned on your account. In order to check or update your address details you will need to log into “My Account” and go to the “edit” section available below the Address Book. Enter the updated delivery address and save the details.
• Customers will be provided a refund in case the new item that they have ordered as an exchange item is out of stock. Also, if you want a different item, which is sold under a different product code or price, then you will first need to return the unwanted item. We will provide a refund and you can place a fresh order for the new product.